Refund and Returns Policy
Refund & Returns Policy
Effective Date: June 1, 2026
Introduction
This Refund & Returns Policy applies to all purchases made through STAY MEDIA Marketplace (“Marketplace,” “Platform,” “we,” “our,” or “us”), operated by STAY MEDIA INT’L.
STAY MEDIA Marketplace provides users with access to free and paid digital products, including but not limited to e-books, design templates, website templates, digital resources, downloadable assets, and productized digital services.
By purchasing or downloading any product or service from our Platform, you agree to this Refund & Returns Policy.
1. Nature of Digital Products
The majority of products offered on STAY MEDIA Marketplace are digital products delivered electronically. Due to the nature of digital content, products cannot be physically returned once accessed, downloaded, delivered, or made available to the purchaser.
Products may include:
- E-books
- Design templates
- Website templates
- Digital resources
- Marketing materials
- Creative assets
- Downloadable files
- Educational materials
- Productized digital services
- Premium digital tools and resources
2. No Returns on Digital Downloads
Because digital products are immediately accessible and cannot be returned in the traditional sense, all sales are generally considered final.
We do not accept returns for:
- Downloaded e-books
- Website templates
- Design templates
- Digital resources
- Creative assets
- Marketing materials
- Digital files
- Membership downloads
- Educational content
- Any product that has been successfully delivered electronically
3. Refund Eligibility
Refund requests may be considered under the following circumstances:
A. Duplicate Payment
A customer is charged more than once for the same product or service.
B. Product Not Delivered
The purchased product was not delivered or accessible due to a verified technical issue on our Platform.
C. Corrupted or Defective File
The delivered file is corrupted, damaged, or unusable, and our support team cannot provide a working replacement within a reasonable timeframe.
D. Incorrect Product Delivery
A customer receives a product materially different from the product purchased.
E. Service Not Delivered
A purchased digital service has not been started or delivered within the agreed timeframe due to circumstances solely attributable to STAY MEDIA.
4. Non-Refundable Purchases
Refunds will generally not be provided for:
- Change of mind
- Accidental purchases
- Failure to read product descriptions
- Incompatibility with third-party software not specified in product requirements
- Lack of technical knowledge required to use a product
- Failure to use downloaded products
- Dissatisfaction based on personal preference
- Products purchased during promotional campaigns, discounts, or special offers
- Completed digital services
- Custom or personalized services
- Consultation services already rendered
5. Productized Digital Services
For digital services purchased through the Platform, including but not limited to:
- Graphic design services
- Website setup services
- Marketing services
- Content creation services
- Branding services
- Consulting services
Refund eligibility depends on the stage of project completion.
Before Work Begins
Customers may request cancellation and receive a full refund.
After Work Has Commenced
Refunds may be partially granted based on the amount of work completed.
After Completion
No refunds will be provided once the service has been completed and delivered.
6. Refund Request Procedure
To request a refund, customers must contact our support team within 7 days of purchase.
Requests should include:
- Full name
- Order number
- Product or service purchased
- Reason for refund request
- Relevant screenshots or supporting evidence
Refund requests should be sent to:
Email: support@staymedia.ng
7. Refund Processing
If approved, refunds will be processed through the original payment method used during purchase.
Estimated processing times:
- Bank Transfers: 2–7 business days
- Debit/Credit Cards: 5–14 business days
- Other Payment Providers: Subject to provider processing timelines
8. Free Products and Resources
Free products, templates, resources, and downloadable materials are provided “as-is” and are not eligible for refunds, exchanges, compensation, or support guarantees unless otherwise stated.
9. Intellectual Property Protection
Customers may not request refunds after downloading, copying, distributing, sharing, reselling, modifying, or otherwise using digital products obtained through the Platform.
Any unauthorized distribution or resale of STAY MEDIA Marketplace products may result in:
- Account suspension
- Permanent account termination
- Revocation of access rights
- Legal action where applicable
10. Policy Updates
STAY MEDIA reserves the right to modify this Refund & Returns Policy at any time.
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform after updates constitutes acceptance of the revised Policy.
11. Contact Information
STAY MEDIA INT’L
Website: https://staymedia.ng
Marketplace: https://marketplace.staymedia.ng
Email: support@staymedia.ng
Phone: +234 802 325 0782